Support
Something not working, or a question about a purchase? Write to hello@phototrend.me — a person reads every message, usually within a day. Include your Support ID from the bottom of the app's purchase screen, so we can find your credits.
A run gave fewer than four pictures
Sometimes an AI model declines a photo. When that happens the other model makes those versions instead, and credits for any picture neither could make go straight back to your balance.
A video didn't come out
If a video can't be made, its 10 credits are returned automatically. Videos already made are in the app's Videos tab and in your camera roll.
Buying credits and subscriptions
Packs add credits once. The weekly and yearly plans add 150 credits every week while they are active. Tap Restore purchases on the purchase screen if credits you paid for are missing, and cancel a plan in Settings › your name › Subscriptions. Refunds are handled by Apple at reportaproblem.apple.com.
Your photos
A photo you pick is used only to make your pictures and deleted afterwards; what you make is kept on your iPhone. See the privacy policy for the details, and the terms of use.